How to Achieve Maximum Success with Businesses

Guide to Selecting the Right Phone System for Your Business Does your business still use an old telephone system? If that’s the case, then it’s high time you upgraded to a more modern solution. Upgrading will not only improve communication, but also allow you to save on maintenance costs. Today’s phone systems come with lots of features for enhancing communication within the organization, while also making efficient customer service a breeze. But how do you know what phone system is right for your business? If you’re a small business owner, it’s unlikely you’ll need all the features that are available with these phone systems. Here’s a look at a few important tips on choosing the appropriate business phone system: What features do you need? The needs of a small company can vary markedly from those of a large organization with multiple locations. So assessing your business’ needs is the first step you’ll have to take. If you’re upgrading, what are some of the pain points with the current system? What new features are needed? Some of the features you might need include: call forwarding, extension dialing, conference calling, voicemail-to-email, etc. Bear in mind that the more features required, the higher the costs incurred. It’s thus vital that you involve your staff in this process, so you can determine what features are actually needed.
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Don’t just look at the business’ immediate needs; remember to think about the kind of growth you anticipate in the next few years. How many employees do you anticipate adding in two years’ time? Are you planning on opening several locations across the country? If you’re anticipating significant growth, it’s important that you select a system that can scale easily to meet your growing business’ demands. Choose between an on-premises system and a cloud-based solution An on-premises solution means buying the PBX hardware and managing the entire phone system in-house. This requires a huge capital investment, but is advantageous in the sense that businesses have total control of the hardware and telephone service. This solution is obviously not suitable for small businesses that do not have a sizeable budget and the IT staff to handle maintenance. A hosted or cloud system, on the other hand, is one where all the hardware infrastructure plus maintenance tasks are taken care of by the phone company. Only a small initial investment is required to get up and running, as you only need to purchase the IP phones. The monthly subscription fee should also be affordable for most businesses. The disadvantage with this setup is that you won’t have total control over the hardware. Whenever there’s an issue with the telephone service, you’ll have to rely on the provider to sort it out as quickly as possible.